Heap incident
Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.
Heap experienced a minor incident on June 20, 2026 affecting App and Heap Connect and 1 more component, lasting 7h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 20, 2026, 05:10 PM UTC
No data has been lost. We are working on a fix
- identified Jun 20, 2026, 06:06 PM UTC
We continue to work on a fix for this issue
- identified Jun 20, 2026, 06:59 PM UTC
We are continuing to work on the fix for this issue.
- identified Jun 20, 2026, 08:54 PM UTC
We continue to work on a fix for this issue. We will post an update as soon as one is available.
- monitoring Jun 20, 2026, 09:22 PM UTC
The fix has been applied and latency is recovering. We continue to monitor.
- monitoring Jun 20, 2026, 11:03 PM UTC
Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.
- monitoring Jun 21, 2026, 12:10 AM UTC
Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.
- resolved Jun 21, 2026, 12:36 AM UTC
Latency has recovered for all components. No data was lost. Connect syncs will sync the latest data on the next regularly scheduled sync. We will continue to monitor.