Heap incident

EU customers may be experiencing slightly longer-than-normal query times

Minor Resolved View vendor source →

Heap experienced a minor incident on June 2, 2026 affecting S3 and ECS, lasting 9h 54m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2026, 09:54 AM UTC
Resolved
Jun 02, 2026, 07:49 PM UTC
Duration
9h 54m
Detected by Pingoru
Jun 02, 2026, 09:54 AM UTC

Affected components

S3ECS

Update timeline

  1. identified Jun 02, 2026, 09:54 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 02, 2026, 09:55 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 02, 2026, 03:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 02, 2026, 07:49 PM UTC

    This incident has been resolved.