Heap incident

Slow Queries

Minor Resolved View vendor source →

Heap experienced a minor incident on July 2, 2026 affecting App, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2026, 04:30 PM UTC
Resolved
Jul 02, 2026, 04:50 PM UTC
Duration
20m
Detected by Pingoru
Jul 02, 2026, 04:30 PM UTC

Affected components

App

Update timeline

  1. investigating Jul 02, 2026, 04:30 PM UTC

    We are current investigating an issue with slow/unresponsive queries for a subset of customers. No data is lost. We will post an update in 2 hours.

  2. monitoring Jul 02, 2026, 04:40 PM UTC

    Queries have resumed. We are monitoring.

  3. resolved Jul 02, 2026, 04:50 PM UTC

    This incident has been resolved.