Heap incident

Temporary Data Latency

Minor Resolved View vendor source →

Heap experienced a minor incident on July 7, 2026 affecting Data Collection and App, lasting 12h 34m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2026, 02:37 AM UTC
Resolved
Jul 07, 2026, 03:11 PM UTC
Duration
12h 34m
Detected by Pingoru
Jul 07, 2026, 02:37 AM UTC

Affected components

Data CollectionApp

Update timeline

  1. identified Jul 07, 2026, 02:37 AM UTC

    We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 2 hours.

  2. identified Jul 07, 2026, 04:36 AM UTC

    We are continuing to work on a fix.

  3. identified Jul 07, 2026, 06:17 AM UTC

    We are continuing to work on a fix.

  4. resolved Jul 07, 2026, 03:11 PM UTC

    This incident has been resolved.