Heap incident

Partial service disruption for some Heap/PA customers

Minor Resolved View vendor source →

Heap experienced a minor incident on March 15, 2026 affecting App, lasting 11h 13m. The incident has been resolved; the full update timeline is below.

Started
Mar 15, 2026, 04:43 PM UTC
Resolved
Mar 16, 2026, 03:56 AM UTC
Duration
11h 13m
Detected by Pingoru
Mar 15, 2026, 04:43 PM UTC

Affected components

App

Update timeline

  1. investigating Mar 15, 2026, 04:43 PM UTC

    Some of our customers will see stale data in the app, and may experience queries timing out or failing. We are currently investigating. Data continues to be collected and no data has been lost. We will post an update within an hour.

  2. investigating Mar 15, 2026, 05:30 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 15, 2026, 06:58 PM UTC

    We continue to investigate this issue.

  4. investigating Mar 15, 2026, 07:54 PM UTC

    We are continuing with this investigation. We will post an update as soon as one is available.

  5. identified Mar 16, 2026, 12:31 AM UTC

    The issue has been identified and a fix is being implemented. We are still experiencing data latency at this time. Data is still being collected and no data has been lost.

  6. monitoring Mar 16, 2026, 12:51 AM UTC

    The fix has been applied and latency is starting to recover. We continue to monitor.

  7. resolved Mar 16, 2026, 03:56 AM UTC

    This incident has been resolved.