Gorgias incident

Elevated latency in Helpdesk and Ticket Views

Resolved after 1 hour 54 minutes, affecting us-central1-c433, on October 5, 2026.

monitoring Oct 05, 2026, 04:29 PM UTC

A fix has been implemented and we are monitoring the results, the situation is coming back to normal progressively.

Started
Oct 05, 2026, 02:45 PM UTC
Resolved
Oct 05, 2026, 04:40 PM UTC
Duration
1h 54m
Detected by Pingoru
Oct 05, 2026, 02:45 PM UTC

Affected components

us-central1-c433

Update timeline

  1. investigating Oct 05, 2026, 02:45 PM UTC

    We are currently investigating this issue.

  2. identified Oct 05, 2026, 03:12 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 05, 2026, 04:29 PM UTC

    A fix has been implemented and we are monitoring the results, the situation is coming back to normal progressively.

  4. resolved Oct 06, 2026, 06:30 AM UTC

    This incident has been resolved.

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