Gorgias incident

Files cannot be opened in the ticket attachments and pasted files

Resolved after 1 hour 23 minutes, affecting Web App, on July 3, 2026.

monitoring Jul 03, 2026, 10:33 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 03, 2026, 10:14 AM UTC
Resolved
Jul 03, 2026, 11:37 AM UTC
Duration
1h 23m
Detected by Pingoru
Jul 03, 2026, 10:14 AM UTC

Affected components

Web App

Update timeline

  1. investigating Jul 03, 2026, 10:14 AM UTC

    We are currently investigating this issue.

  2. monitoring Jul 03, 2026, 10:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 03, 2026, 11:37 AM UTC

    This incident has been resolved.

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