Gorgias incident

Temporary unavailability of the e-commerce data service

Major Resolved View vendor source →

Gorgias experienced a major incident on July 22, 2026, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2026, 12:35 PM UTC
Resolved
Jul 22, 2026, 01:13 PM UTC
Duration
37m
Detected by Pingoru
Jul 22, 2026, 12:35 PM UTC

Update timeline

  1. investigating Jul 22, 2026, 12:35 PM UTC

    One of our databases became temporarily unavailable. As a result, some e-commerce data was not available through our service. We are currently investigating the issue and working to restore full functionality as quickly as possible.

  2. monitoring Jul 22, 2026, 12:51 PM UTC

    One of our databases became temporarily unavailable. As a result, some e-commerce data was not available through our service. We are currently investigating the issue and working to restore full functionality as quickly as possible. The issue lasted from 10:56 to 11:28 UTC. The database is now operational, and the service has been restored.

  3. resolved Jul 22, 2026, 01:13 PM UTC

    A transient network issue has been resolved, and all queued requests have been processed. All services are now operational.