Gorgias incident

Increased latency in the ai agent

Resolved after 3 hours 38 minutes, affecting AI Agent, on September 30, 2026.

resolved Sep 30, 2026, 08:59 PM UTC

External LLM providers are facing high latency, affecting the time the AI Agent takes to respond.

Started
Sep 30, 2026, 05:21 PM UTC
Resolved
Sep 30, 2026, 08:59 PM UTC
Duration
3h 38m
Detected by Pingoru
Sep 30, 2026, 05:21 PM UTC

Affected components

AI Agent

Update timeline

  1. monitoring Sep 30, 2026, 05:21 PM UTC

    We’re monitoring the situation. The issue appears to be on the LLM provider’s side, and we’ll share updates as they become available

  2. identified Sep 30, 2026, 05:23 PM UTC

    External LLM providers are facing high latency, affecting the time the AI Agent takes to respond.

  3. resolved Sep 30, 2026, 08:59 PM UTC

    External LLM providers are facing high latency, affecting the time the AI Agent takes to respond.

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