Gorgias experienced a major incident on July 15, 2026 affecting Web App, lasting 2d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Web App
Update timeline
- investigating Jul 15, 2026, 10:18 AM UTC
Syncing content from the Store website and URLs sources in Knowledge is failing for many stores. We are investigating the issue. Existing content is not affected.
- identified Jul 16, 2026, 11:13 AM UTC
Syncing content from the Store website and URLs sources in Knowledge is failing for many stores. We are investigating the issue. Existing content is not affected.
- monitoring Jul 17, 2026, 12:01 PM UTC
We deployed a fix to solve the Store website sync issues. We are monitoring the situation.
- resolved Jul 17, 2026, 01:27 PM UTC
This incident has been resolved.