Gorgias incident
[AI Agent][API] Elevated 5XX errors on the AI Agent API
Resolved after 29 minutes, affecting AI Agent, on July 16, 2026.
We have identified the cause of elevated error rates on the AI Agent API. During this period, some AI Agent requests may fail or be delayed, and automated responses on affected tickets may not be sent. Our team is actively working on a fix to restore full service.
Affected components
Update timeline
- investigating Jul 16, 2026, 01:56 PM UTC
We have identified the cause of elevated error rates on the AI Agent API. During this period, some AI Agent requests may fail or be delayed, and automated responses on affected tickets may not be sent. Our team is actively working on a fix to restore full service.
- resolved Jul 16, 2026, 02:26 PM UTC
This incident has been resolved.
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Amazon Web Services