Gorgias incident

[AI Agent][API] Elevated 5XX errors on the AI Agent API

Major Resolved View vendor source →

Gorgias experienced a major incident on July 16, 2026 affecting AI Agent, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 01:56 PM UTC
Resolved
Jul 16, 2026, 02:26 PM UTC
Duration
29m
Detected by Pingoru
Jul 16, 2026, 01:56 PM UTC

Affected components

AI Agent

Update timeline

  1. investigating Jul 16, 2026, 01:56 PM UTC

    We have identified the cause of elevated error rates on the AI Agent API. During this period, some AI Agent requests may fail or be delayed, and automated responses on affected tickets may not be sent. Our team is actively working on a fix to restore full service.

  2. resolved Jul 16, 2026, 02:26 PM UTC

    This incident has been resolved.