Gorgias incident

High Latency in Helpdesk

Resolved after 4 hours 14 minutes, affecting REST API and Mobile Apps and 1 more, on July 7, 2026.

monitoring Jul 07, 2026, 06:20 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 07, 2026, 04:01 PM UTC
Resolved
Jul 07, 2026, 08:16 PM UTC
Duration
4h 14m
Detected by Pingoru
Jul 07, 2026, 04:01 PM UTC

Affected components

REST APIMobile Appsus-central1-c433

Update timeline

  1. investigating Jul 07, 2026, 04:01 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 07, 2026, 06:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 07, 2026, 08:16 PM UTC

    This incident has been resolved.

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