Resolved after 4 hours 22 minutes, affecting Instagram Direct Messages, on September 2, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Instagram Direct Messages
Update timeline
- identified Sep 02, 2026, 02:49 PM UTC
We're aware of an issue that may cause delays in receiving Instagram direct messages in Gorgias. Messages are not lost — they will arrive, just later than usual. Our team is investigating and working to restore normal delivery times.
- monitoring Sep 02, 2026, 06:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 02, 2026, 07:11 PM UTC
This incident has been resolved.
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