Gainsight PX Outage History

Mar 16, 16:27 PDT Resolved - The issue has been resolved by the upstream service provider. Mar 16, 14:03 PDT Update - We are continuing to work on a fix for this issue. Mar 16, 13:56 PDT Identified - The issue has been identified with an upstream DNS service. We are escalating and monitoring for updates. Mar 16, 13:38 PDT Investigating - We're experiencing an elevated level of errors which could lead to performance impact. We are are currently looking into the issue.

Mar 10, 23:11 PDT Resolved - This incident has been resolved. Mar 6, 20:41 PST Monitoring - A fix has been implemented and we are monitoring the results. Feb 23, 07:44 PST Identified - We are working to ensure all relevant IPs are properly updated. A permanent fix is scheduled to be applied by February 27, 2026. Feb 23, 07:43 PST Investigating - We have identified an issue causing intermittent connection failures between PX and Salesforce for some users. Technical Detail: Our team has found that a specific IP address used by PX is missing from some Salesforce IP allow lists. This discrepancy may result in failed syncs or authentication errors as Salesforce environment strictly enforces IP restrictions. Please email [email protected] with any questions.

Feb 23, 07:38 PST Resolved - The PX-Salesforce integration has been restored and has remained stable during monitoring. Customers can continue to re-authenticate the PX-Salesforce app by following the reconnection steps here: https://communities.gainsight.com/product-experience-px-16/gainsight-px-salesforce-integration-restoration-guide-29951 For additional background on the broader Salesforce advisory and Gainsight's response, please see: - Overview of the incident and restoration of connections: https://www.gainsight.com/blog/salesforce-re-enables-gainsight-connections/ - Mandiant investigation summary: https://www.gainsight.com/blog/mandiant-investigation-summary/ - CrowdStrike investigation summary: https://www.gainsight.com/blog/crowdstrike-investigation-summary/ We are closing this incident and will continue to monitor the integration as part of our standard reliability practices. Thank you for your patience and partnership throughout this event. Dec 26, 17:39 PST Monitoring - Salesforce has approved the managed package for Gainsight PX. Customers can now begin reconnecting to Salesforce. Additional guidance will be shared as needed. Dec 11, 20:35 PST Update - We continue to work closely with Salesforce to restore the PX-Salesforce integration. Currently, the application remains offline, and we do not recommend attempting to reconnect the integration at this time. Dec 2, 09:43 PST Update - The Salesforce and Gainsight incident remains ongoing. Rest assured our teams are working around the clock to resolve the issue and restore functionality as quickly and safely as possible. In the meantime, we are preparing a workaround and steps to re-enable services. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf Nov 26, 10:12 PST Update - We are continuing to investigate this issue. Nov 26, 06:42 PST Investigating - The Gainsight PX Salesforce connection has been temporarily disconnected as a precautionary measure. We are actively working to reinstate this connection as soon as possible. Please be assured that no data should be lost, and events can be replayed on our end to fill in any gaps once the authentication credentials are restored. Our teams are actively working to resolve the issue and restore functionality as quickly and safely as possible. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com

Feb 6, 10:58 PST Resolved - This incident has been resolved. Feb 6, 08:31 PST Monitoring - A fix has been implemented and we are monitoring the results. Feb 6, 07:37 PST Identified - The issue has been identified and a fix is being implemented. Feb 6, 07:37 PST Investigating - We are experiencing processing lag which may cause delays in reporting data freshness for some customers.