Gainsight PX incident

Gainsight PX: Event processing issue (US)

Resolved after 51 minutes, affecting API, on September 29, 2026.

monitoring Sep 29, 2026, 06:41 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 29, 2026, 05:50 AM UTC
Resolved
Sep 29, 2026, 06:42 AM UTC
Duration
51m
Detected by Pingoru
Sep 29, 2026, 05:50 AM UTC

Affected components

API

Update timeline

  1. investigating Sep 29, 2026, 06:41 AM UTC

    Between 05:50 and 06:10 UTC, we experienced issues with processing events due to a malfunctioning backend service. The issue has been resolved by restarting the affected component, and all systems are now operating normally.

  2. monitoring Sep 29, 2026, 06:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 29, 2026, 06:42 AM UTC

    This incident has been resolved.

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