Resolved after 59 minutes, affecting Real Time Engine and SDK and 1 more, on July 24, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Real Time EngineSDKAPIIn-app GuidesIn-app Surveys
Update timeline
- investigating Jul 24, 2025, 08:10 AM UTC
We are working to resolve an identified issue in PX engagement and Knowledge Center (KC) Bots. Please email [email protected] with any questions.
- identified Jul 24, 2025, 08:14 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 24, 2025, 08:50 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 24, 2025, 09:10 AM UTC
This incident has been resolved.
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