Gainsight PX incident

Investigating Connectivity Issues: PX to Salesforce Integration

Minor Resolved View vendor source →

Gainsight PX experienced a minor incident on March 11, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2026, 06:11 AM UTC
Resolved
Mar 11, 2026, 06:11 AM UTC
Duration
—
Detected by Pingoru
Mar 11, 2026, 06:11 AM UTC

Update timeline

  1. monitoring Mar 11, 2026, 06:11 AM UTC

    Mar 10, 23:11 PDT Resolved - This incident has been resolved. Mar 6, 20:41 PST Monitoring - A fix has been implemented and we are monitoring the results. Feb 23, 07:44 PST Identified - We are working to ensure all relevant IPs are properly updated. A permanent fix is scheduled to be applied by February 27, 2026. Feb 23, 07:43 PST Investigating - We have identified an issue causing intermittent connection failures between PX and Salesforce for some users. Technical Detail: Our team has found that a specific IP address used by PX is missing from some Salesforce IP allow lists. This discrepancy may result in failed syncs or authentication errors as Salesforce environment strictly enforces IP restrictions. Please email [email protected] with any questions.