Temporary Disconnection of Gainsight PX Salesforce Connection

Update timeline

1. monitoring Feb 23, 2026, 03:38 PM UTC

   Feb 23, 07:38 PST Resolved - The PX-Salesforce integration has been restored and has remained stable during monitoring. Customers can continue to re-authenticate the PX-Salesforce app by following the reconnection steps here: https://communities.gainsight.com/product-experience-px-16/gainsight-px-salesforce-integration-restoration-guide-29951 For additional background on the broader Salesforce advisory and Gainsight's response, please see: - Overview of the incident and restoration of connections: https://www.gainsight.com/blog/salesforce-re-enables-gainsight-connections/ - Mandiant investigation summary: https://www.gainsight.com/blog/mandiant-investigation-summary/ - CrowdStrike investigation summary: https://www.gainsight.com/blog/crowdstrike-investigation-summary/ We are closing this incident and will continue to monitor the integration as part of our standard reliability practices. Thank you for your patience and partnership throughout this event. Dec 26, 17:39 PST Monitoring - Salesforce has approved the managed package for Gainsight PX. Customers can now begin reconnecting to Salesforce. Additional guidance will be shared as needed. Dec 11, 20:35 PST Update - We continue to work closely with Salesforce to restore the PX-Salesforce integration. Currently, the application remains offline, and we do not recommend attempting to reconnect the integration at this time. Dec 2, 09:43 PST Update - The Salesforce and Gainsight incident remains ongoing. Rest assured our teams are working around the clock to resolve the issue and restore functionality as quickly and safely as possible. In the meantime, we are preparing a workaround and steps to re-enable services. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf Nov 26, 10:12 PST Update - We are continuing to investigate this issue. Nov 26, 06:42 PST Investigating - The Gainsight PX Salesforce connection has been temporarily disconnected as a precautionary measure. We are actively working to reinstate this connection as soon as possible. Please be assured that no data should be lost, and events can be replayed on our end to fill in any gaps once the authentication credentials are restored. Our teams are actively working to resolve the issue and restore functionality as quickly and safely as possible. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com