Gainsight PX experienced a major incident on January 28, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Jan 28, 2026, 10:00 AM UTC
Jan 28, 02:00 PST Completed - The scheduled maintenance has been completed. Jan 27, 21:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 26, 05:38 PST Scheduled - Maintenance Window: UTC - From 4:30 AM to 9:30 AM on Jan 28, 2026. CT - From 11:00 PM on Jan 27, 2026, to 4:00 AM on Jan 28, 2026. Activity: Gainsight has scheduled a major release deployment of services across all regions. During this release window, users may experience temporary unavailability of frontend applications and their APIs for certain transactions. Environment: US1,US2 and EU