Gainsight PX incident

Gainsight PX: Backend Infrastructure Maintenance (US1)

Resolved on December 21, 2025.

monitoring Dec 21, 2025, 11:00 AM UTC

Dec 21, 03:00 PST Completed - The scheduled maintenance has been completed. Dec 20, 21:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 18, 02:03 PST Scheduled - Maintenance Window: UTC - From 5:00 AM to 11:00 AM on December 21, 2025. CT - From 11:00 PM on December 20, 2025, to 5:00 AM on December 21, 2025. Activity: The Gainsight PX Team has scheduled backend infrastructure maintenance activity. During this period, users may experience temporary unavailability of the frontend application and its APIs. Additionally, users may be unable to log in to the UI. Please note that this maintenance may also temporarily impact analytics and the availability of the KC bot. We appreciate your understanding as we work on these improvements. Environment: US1 FOR MORE INFORMATION Please follow https://status.aptrinsic.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to [email protected].

Started: Dec 21, 2025, 11:00 AM UTC
Resolved: Dec 21, 2025, 11:00 AM UTC
Duration: –
Detected by Pingoru: Dec 21, 2025, 11:00 AM UTC

Update timeline

monitoring Dec 21, 2025, 11:00 AM UTC

Dec 21, 03:00 PST Completed - The scheduled maintenance has been completed. Dec 20, 21:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 18, 02:03 PST Scheduled - Maintenance Window: UTC - From 5:00 AM to 11:00 AM on December 21, 2025. CT - From 11:00 PM on December 20, 2025, to 5:00 AM on December 21, 2025. Activity: The Gainsight PX Team has scheduled backend infrastructure maintenance activity. During this period, users may experience temporary unavailability of the frontend application and its APIs. Additionally, users may be unable to log in to the UI. Please note that this maintenance may also temporarily impact analytics and the availability of the KC bot. We appreciate your understanding as we work on these improvements. Environment: US1 FOR MORE INFORMATION Please follow https://status.aptrinsic.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to [email protected].

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