Gainsight PX incident
Data freshness and Knowledge Center (KC) Bots issue
Minor Vendor's status page →
Resolved after 56 minutes, affecting Real Time Engine and SDK and 1 more, on August 27, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Real Time EngineSDKAPIEmail EngagementIn-app GuidesIn-app SurveysProduct Analytics
Update timeline
- investigating Aug 27, 2025, 03:42 PM UTC
We are currently experiencing processing lag, which may cause delays in reporting data freshness. Some customers may also encounter issues with analytics and KC bot.
- identified Aug 27, 2025, 04:20 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 27, 2025, 04:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 27, 2025, 04:38 PM UTC
This incident has been resolved.
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