Gainsight PX incident

Analytics Processing Lag

Minor Resolved View vendor source →

Gainsight PX experienced a minor incident on May 13, 2026 affecting Product Analytics, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 02:32 PM UTC
Resolved
May 13, 2026, 04:07 PM UTC
Duration
1h 35m
Detected by Pingoru
May 13, 2026, 02:32 PM UTC

Affected components

Product Analytics

Update timeline

  1. investigating May 13, 2026, 02:32 PM UTC

    We are experiencing analytics processing lag which may cause delays in reporting data freshness.

  2. identified May 13, 2026, 02:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 13, 2026, 02:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 13, 2026, 04:07 PM UTC

    This incident has been resolved.