Gainsight PX incident

Elevated Engagement Errors

Resolved after 31 minutes, affecting UI and Email Engagement, on September 4, 2026.

monitoring Sep 04, 2026, 04:28 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 04, 2026, 04:00 PM UTC
Resolved
Sep 04, 2026, 04:31 PM UTC
Duration
31m
Detected by Pingoru
Sep 04, 2026, 04:00 PM UTC

Affected components

UIEmail Engagement

Update timeline

  1. investigating Sep 04, 2026, 04:00 PM UTC

    We are currently investigating reports of errors when saving new or draft engagements. Some users may see a failed save notification even when the action completes successfully. We are actively working to identify the root cause and will provide an update shortly.

  2. monitoring Sep 04, 2026, 04:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 04, 2026, 04:31 PM UTC

    This incident has been resolved.

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