Gainsight PX incident

PX Engagements and Knowledge Center (KC) Bots

Critical Resolved View vendor source →

Gainsight PX experienced a critical incident on July 24, 2025 affecting Real Time Engine and SDK and 1 more component, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2025, 08:10 AM UTC
Resolved
Jul 24, 2025, 09:10 AM UTC
Duration
59m
Detected by Pingoru
Jul 24, 2025, 08:10 AM UTC

Affected components

Real Time EngineSDKAPIIn-app GuidesIn-app Surveys

Update timeline

  1. investigating Jul 24, 2025, 08:10 AM UTC

    We are working to resolve an identified issue in PX engagement and Knowledge Center (KC) Bots. Please email [email protected] with any questions.

  2. identified Jul 24, 2025, 08:14 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 24, 2025, 08:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 24, 2025, 09:10 AM UTC

    This incident has been resolved.