Gainsight PX incident

Data freshness and Knowledge Center (KC) Bots issue

Minor Resolved View vendor source →

Gainsight PX experienced a minor incident on August 27, 2025 affecting Real Time Engine and SDK and 1 more component, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2025, 03:42 PM UTC
Resolved
Aug 27, 2025, 04:38 PM UTC
Duration
56m
Detected by Pingoru
Aug 27, 2025, 03:42 PM UTC

Affected components

Real Time EngineSDKAPIEmail EngagementIn-app GuidesIn-app SurveysProduct Analytics

Update timeline

  1. investigating Aug 27, 2025, 03:42 PM UTC

    We are currently experiencing processing lag, which may cause delays in reporting data freshness. Some customers may also encounter issues with analytics and KC bot.

  2. identified Aug 27, 2025, 04:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 27, 2025, 04:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 27, 2025, 04:38 PM UTC

    This incident has been resolved.