Gainsight PX incident

Data freshness and Knowledge Center (KC) Bots issue

Minor Resolved View vendor source →

Gainsight PX experienced a minor incident on August 27, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2025, 04:38 PM UTC
Resolved
Aug 27, 2025, 04:38 PM UTC
Duration
—
Detected by Pingoru
Aug 27, 2025, 04:38 PM UTC

Update timeline

  1. monitoring Aug 27, 2025, 04:38 PM UTC

    Aug 27, 09:38 PDT Resolved - This incident has been resolved. Aug 27, 09:34 PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug 27, 09:20 PDT Identified - The issue has been identified and a fix is being implemented. Aug 27, 08:42 PDT Investigating - We are currently experiencing processing lag, which may cause delays in reporting data freshness. Some customers may also encounter issues with analytics and KC bot.