Gainsight PX Outage History
Gainsight PX is up right nowPingoru has recorded 60 incidents for Gainsight PX: 18 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 2 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 4 of 744 (0%) |
| September 2026 | 2 | 1 of 720 (0%) |
| October 2026 | 0 | 0 of 524 (0%) |
Incidents, newest first
Major September 29, 2026 Gainsight PX: Event processing issue (US) 51m API
Started Sep 29, 2026, 05:50 AM UTC· resolved Sep 29, 2026, 06:42 AM UTC
- investigating Sep 29, 2026, 06:41 AM UTC
Between 05:50 and 06:10 UTC, we experienced issues with processing events due to a malfunctioning backend service. The issue has been resolved by restarting the affected component, and all systems are now operating normally.
- monitoring Sep 29, 2026, 06:41 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2026, 06:42 AM UTC
This incident has been resolved.
Minor September 4, 2026 Elevated Engagement Errors 31m UI, Email Engagement
Started Sep 04, 2026, 04:00 PM UTC· resolved Sep 04, 2026, 04:31 PM UTC
- investigating Sep 04, 2026, 04:00 PM UTC
We are currently investigating reports of errors when saving new or draft engagements. Some users may see a failed save notification even when the action completes successfully. We are actively working to identify the root cause and will provide an update shortly.
- monitoring Sep 04, 2026, 04:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 04, 2026, 04:31 PM UTC
This incident has been resolved.
Minor August 4, 2026 PX US1 : Data freshness issue due to processing lag 3h 43m Real Time Engine, Product Analytics
Started Aug 04, 2026, 05:38 PM UTC· resolved Aug 04, 2026, 09:21 PM UTC
- investigating Aug 04, 2026, 05:38 PM UTC
We are experiencing processing lag which may cause delays in reporting data freshness for some customers.
- identified Aug 04, 2026, 05:48 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 04, 2026, 05:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 04, 2026, 09:21 PM UTC
This incident has been resolved.
Minor May 13, 2026 Analytics Processing Lag 1h 35m Product Analytics
Started May 13, 2026, 02:32 PM UTC· resolved May 13, 2026, 04:07 PM UTC
- investigating May 13, 2026, 02:32 PM UTC
We are experiencing analytics processing lag which may cause delays in reporting data freshness.
- identified May 13, 2026, 02:33 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 13, 2026, 02:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 13, 2026, 04:07 PM UTC
This incident has been resolved.
Minor March 16, 2026 Elevated Errors in Gainsight PX –
Started Mar 16, 2026, 11:27 PM UTC· resolved Mar 16, 2026, 11:27 PM UTC
- monitoring Mar 16, 2026, 11:27 PM UTC
Mar 16, 16:27 PDT Resolved - The issue has been resolved by the upstream service provider. Mar 16, 14:03 PDT Update - We are continuing to work on a fix for this issue. Mar 16, 13:56 PDT Identified - The issue has been identified with an upstream DNS service. We are escalating and monitoring for updates. Mar 16, 13:38 PDT Investigating - We're experiencing an elevated level of errors which could lead to performance impact. We are are currently looking into the issue.
Minor March 11, 2026 Investigating Connectivity Issues: PX to Salesforce Integration –
Started Mar 11, 2026, 06:11 AM UTC· resolved Mar 11, 2026, 06:11 AM UTC
- monitoring Mar 11, 2026, 06:11 AM UTC
Mar 10, 23:11 PDT Resolved - This incident has been resolved. Mar 6, 20:41 PST Monitoring - A fix has been implemented and we are monitoring the results. Feb 23, 07:44 PST Identified - We are working to ensure all relevant IPs are properly updated. A permanent fix is scheduled to be applied by February 27, 2026. Feb 23, 07:43 PST Investigating - We have identified an issue causing intermittent connection failures between PX and Salesforce for some users. Technical Detail: Our team has found that a specific IP address used by PX is missing from some Salesforce IP allow lists. This discrepancy may result in failed syncs or authentication errors as Salesforce environment strictly enforces IP restrictions. Please email [email protected] with any questions.
Minor February 23, 2026 Temporary Disconnection of Gainsight PX Salesforce Connection –
Started Feb 23, 2026, 03:38 PM UTC· resolved Feb 23, 2026, 03:38 PM UTC
- monitoring Feb 23, 2026, 03:38 PM UTC
Feb 23, 07:38 PST Resolved - The PX-Salesforce integration has been restored and has remained stable during monitoring. Customers can continue to re-authenticate the PX-Salesforce app by following the reconnection steps here: https://communities.gainsight.com/product-experience-px-16/gainsight-px-salesforce-integration-restoration-guide-29951 For additional background on the broader Salesforce advisory and Gainsight's response, please see: - Overview of the incident and restoration of connections: https://www.gainsight.com/blog/salesforce-re-enables-gainsight-connections/ - Mandiant investigation summary: https://www.gainsight.com/blog/mandiant-investigation-summary/ - CrowdStrike investigation summary: https://www.gainsight.com/blog/crowdstrike-investigation-summary/ We are closing this incident and will continue to monitor the integration as part of our standard reliability practices. Thank you for your patience and partnership throughout this event. Dec 26, 17:39 PST Monitoring - Salesforce has approved the managed package for Gainsight PX. Customers can now begin reconnecting to Salesforce. Additional guidance will be shared as needed. Dec 11, 20:35 PST Update - We continue to work closely with Salesforce to restore the PX-Salesforce integration. Currently, the application remains offline, and we do not recommend attempting to reconnect the integration at this time. Dec 2, 09:43 PST Update - The Salesforce and Gainsight incident remains ongoing. Rest assured our teams are working around the clock to resolve the issue and restore functionality as quickly and safely as possible. In the meantime, we are preparing a workaround and steps to re-enable services. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf Nov 26, 10:12 PST Update - We are continuing to investigate this issue. Nov 26, 06:42 PST Investigating - The Gainsight PX Salesforce connection has been temporarily disconnected as a precautionary measure. We are actively working to reinstate this connection as soon as possible. Please be assured that no data should be lost, and events can be replayed on our end to fill in any gaps once the authentication credentials are restored. Our teams are actively working to resolve the issue and restore functionality as quickly and safely as possible. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com
Major January 28, 2026 Gainsight PX - Major Release –
Started Jan 28, 2026, 10:00 AM UTC· resolved Jan 28, 2026, 10:00 AM UTC
- monitoring Jan 28, 2026, 10:00 AM UTC
Jan 28, 02:00 PST Completed - The scheduled maintenance has been completed. Jan 27, 21:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 26, 05:38 PST Scheduled - Maintenance Window: UTC - From 4:30 AM to 9:30 AM on Jan 28, 2026. CT - From 11:00 PM on Jan 27, 2026, to 4:00 AM on Jan 28, 2026. Activity: Gainsight has scheduled a major release deployment of services across all regions. During this release window, users may experience temporary unavailability of frontend applications and their APIs for certain transactions. Environment: US1,US2 and EU
Minor December 21, 2025 Gainsight PX: Backend Infrastructure Maintenance (US1) –
Started Dec 21, 2025, 11:00 AM UTC· resolved Dec 21, 2025, 11:00 AM UTC
- monitoring Dec 21, 2025, 11:00 AM UTC
Dec 21, 03:00 PST Completed - The scheduled maintenance has been completed. Dec 20, 21:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 18, 02:03 PST Scheduled - Maintenance Window: UTC - From 5:00 AM to 11:00 AM on December 21, 2025. CT - From 11:00 PM on December 20, 2025, to 5:00 AM on December 21, 2025. Activity: The Gainsight PX Team has scheduled backend infrastructure maintenance activity. During this period, users may experience temporary unavailability of the frontend application and its APIs. Additionally, users may be unable to log in to the UI. Please note that this maintenance may also temporarily impact analytics and the availability of the KC bot. We appreciate your understanding as we work on these improvements. Environment: US1 FOR MORE INFORMATION Please follow https://status.aptrinsic.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to [email protected].
Minor December 14, 2025 Gainsight PX: Backend Infrastructure Maintenance (EU) –
Started Dec 14, 2025, 09:00 AM UTC· resolved Dec 14, 2025, 09:00 AM UTC
- monitoring Dec 14, 2025, 09:00 AM UTC
Dec 14, 01:00 PST Completed - The scheduled maintenance has been completed. Dec 13, 21:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 11, 21:51 PST Scheduled - Maintenance Window: UTC - From 5:00 AM to 9:00 AM on December 14, 2025. CT - From 11:00 PM on December 13, 2025, to 3:00 AM on December 14, 2025. Activity: The Gainsight PX Team has scheduled backend infrastructure maintenance activity. During this period, users may experience temporary unavailability of the frontend application and its APIs. Additionally, users may be unable to log in to the UI. Please note that this maintenance may also temporarily impact analytics and the availability of the KC bot. We appreciate your understanding as we work on these improvements. Environment: EU FOR MORE INFORMATION Please follow https://status.aptrinsic.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to [email protected].
Minor November 15, 2025 Gainsight PX - Backend Maintenance Activity in US and EU Region –
Started Nov 15, 2025, 06:00 AM UTC· resolved Nov 15, 2025, 06:00 AM UTC
- monitoring Nov 15, 2025, 06:00 AM UTC
Nov 14, 22:00 PST Completed - The scheduled maintenance has been completed. Nov 14, 21:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 13, 22:30 PST Scheduled - Maintenance Window: UTC - From 5:00 AM to 6:00 AM on November 15, 2025. CT - From 11:00 PM on November 15, 2025, to 12:00 AM on November 16, 2025. Activity: Gainsight PX has scheduled maintenance for the backend database in the US and EU region. During this time, Users may experience temporary unavailability of the frontend application and APIs and services Environment: US and EU FOR MORE INFORMATION Please follow https://status.aptrinsic.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to [email protected].
Minor November 1, 2025 Gainsight PX - Backend Maintenance Activity in US1 Region –
Started Nov 01, 2025, 08:30 AM UTC· resolved Nov 01, 2025, 08:30 AM UTC
- monitoring Nov 01, 2025, 08:30 AM UTC
Nov 1, 01:30 PDT Completed - The scheduled maintenance has been completed. Nov 1, 00:30 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 1, 00:26 PDT Scheduled - Maintenance Window: UTC : From 7:30 AM to 08:30 AM on Saturday, November 1st, 2025 Central Time (CT) : From 2:30 AM to 3:30 AM on Saturday, November 1st, 2025 Activity: Gainsight PX has scheduled maintenance for the backend Applications in the US region. During this time, Users may experience temporary unavailability of the frontend application and APIs and services Environment: US1 FOR MORE INFORMATION Please follow https://status.aptrinsic.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to [email protected].
Minor August 27, 2025 Data freshness and Knowledge Center (KC) Bots issue 56m Real Time Engine, SDK, API, Email Engagement and 3 more
Started Aug 27, 2025, 03:42 PM UTC· resolved Aug 27, 2025, 04:38 PM UTC
- investigating Aug 27, 2025, 03:42 PM UTC
We are currently experiencing processing lag, which may cause delays in reporting data freshness. Some customers may also encounter issues with analytics and KC bot.
- identified Aug 27, 2025, 04:20 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 27, 2025, 04:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 27, 2025, 04:38 PM UTC
This incident has been resolved.
Critical July 24, 2025 PX Engagements and Knowledge Center (KC) Bots 59m Real Time Engine, SDK, API, In-app Guides and 1 more
Started Jul 24, 2025, 08:10 AM UTC· resolved Jul 24, 2025, 09:10 AM UTC
- investigating Jul 24, 2025, 08:10 AM UTC
We are working to resolve an identified issue in PX engagement and Knowledge Center (KC) Bots. Please email [email protected] with any questions.
- identified Jul 24, 2025, 08:14 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 24, 2025, 08:50 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 24, 2025, 09:10 AM UTC
This incident has been resolved.
Minor June 12, 2025 Gainsight PX(US1): Data freshness and Analytics processing lag 52m Product Analytics
Started Jun 12, 2025, 08:18 PM UTC· resolved Jun 12, 2025, 09:10 PM UTC
- investigating Jun 12, 2025, 08:18 PM UTC
We are currently experiencing processing lag, which may cause delays in reporting data freshness. Some customers may also encounter issues with analytics.
- identified Jun 12, 2025, 08:22 PM UTC
A few of our services are currently affected due to an outage with our hosting provider. Our team is actively working with them to resolve the issue as quickly as possible.
- monitoring Jun 12, 2025, 08:53 PM UTC
The issue has been resolved, and we are currently monitoring the situation to ensure everything continues to function smoothly.
- resolved Jun 12, 2025, 09:10 PM UTC
This incident has been resolved.
Major May 12, 2025 Retroactive: PX Knowledge Center (KC) Bots 1d
Started May 12, 2025, 06:30 PM UTC· resolved May 13, 2025, 06:30 PM UTC
- resolved May 19, 2025, 11:57 AM UTC
Due to high resource utilization in one of the backend databases, the KC bot was intermittently unavailable for some customers between 12 PM (UTC) to 4 PM (UTC) for US1 DC on 13th May-2025.
Minor April 8, 2025 Slowness in Gainsight PX (US1) 3h 53m Real Time Engine, In-app Guides, In-app Surveys
Started Apr 08, 2025, 04:34 PM UTC· resolved Apr 08, 2025, 08:28 PM UTC
- investigating Apr 08, 2025, 04:34 PM UTC
We are working to resolve an identified issue causing slowness in loading the PX interface. Please email [email protected] with any questions.
- identified Apr 08, 2025, 04:34 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 08, 2025, 08:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 08, 2025, 08:28 PM UTC
This incident has been resolved.
Major April 7, 2025 Slowness in Gainsight PX 46m Real Time Engine, SDK, In-app Guides, In-app Surveys
Started Apr 07, 2025, 03:47 PM UTC· resolved Apr 07, 2025, 04:33 PM UTC
- investigating Apr 07, 2025, 03:47 PM UTC
We are working to resolve an identified issue causing slowness in loading the PX interface. Please email [email protected] with any questions.
- investigating Apr 07, 2025, 03:55 PM UTC
We are continuing to investigate this issue.
- identified Apr 07, 2025, 03:55 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 07, 2025, 03:55 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 07, 2025, 04:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 07, 2025, 04:33 PM UTC
This incident has been resolved.
Minor January 10, 2025 Data freshness issue due to processing lag 1h 25m Product Analytics
Started Jan 10, 2025, 09:04 PM UTC· resolved Jan 10, 2025, 10:29 PM UTC
- investigating Jan 10, 2025, 09:04 PM UTC
We are experiencing processing lag which may cause delays in reporting data freshness for some customers.
- identified Jan 10, 2025, 09:55 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 10, 2025, 10:29 PM UTC
This incident has been resolved.
Minor January 5, 2025 PX Knowledge Center (KC) Bots 1h 17m In-app Guides, In-app Surveys
Started Jan 05, 2025, 09:34 PM UTC· resolved Jan 05, 2025, 10:51 PM UTC
- identified Jan 05, 2025, 09:34 PM UTC
We are working to resolve an identified issue with PX Knowledge Center (KC) Bots. Please email [email protected] with any questions.
- resolved Jan 05, 2025, 10:51 PM UTC
This incident has been resolved.