Frame.io Outage History

Frame.io is up right now

Pingoru has recorded 49 incidents for Frame.io: 25 in the last 12 months and 7 in the last 90 days.

Source: status.frame.io

49incidents recorded
25last 12 months
7last 90 days
87 minutestypical duration
Incidents per month
048AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Frame.io in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202611 of 744 (0%)
June 202623 of 720 (0%)
July 2026716 of 744 (2%)
August 202600 of 744 (0%)
September 202635 of 720 (1%)
October 202612 of 523 (0%)

Incidents, newest first

Major October 1, 2026 Intermittent log in issues 2h 6m next.frame.io (V4)

Started Oct 01, 2026, 09:51 PM UTC· resolved Oct 01, 2026, 11:57 PM UTC

  1. investigating Oct 01, 2026, 09:51 PM UTC

    We are currently investigating this issue.

  2. identified Oct 01, 2026, 10:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 01, 2026, 10:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 01, 2026, 11:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 17, 2026 AI Search returning unexpected errors 2h 34m next.frame.io (V4)

Started Sep 17, 2026, 09:42 PM UTC· resolved Sep 18, 2026, 12:16 AM UTC

  1. investigating Sep 17, 2026, 09:42 PM UTC

    We are currently investigating an issue where AI Search is returning errors for some customers.

  2. identified Sep 17, 2026, 10:06 PM UTC

    We've identified the root cause and are deploying a fix.

  3. resolved Sep 18, 2026, 12:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 17, 2026 Delays in uploads using developer API 1h 8m Developer Platform

Started Sep 17, 2026, 02:15 PM UTC· resolved Sep 17, 2026, 03:24 PM UTC

  1. investigating Sep 17, 2026, 02:15 PM UTC

    We are currently investigating an issue that's causing delays in uploads using the developer API.

  2. investigating Sep 17, 2026, 02:56 PM UTC

    We are continuing to investigate. We have a likely theory on the root cause and are currently validating it.

  3. identified Sep 17, 2026, 03:09 PM UTC

    The issue has been identified, we've taken steps to remediate the issue. We expect service performance to come back to normal shortly.

  4. monitoring Sep 17, 2026, 03:17 PM UTC

    A fix has been implemented, and we are monitoring the results.

  5. resolved Sep 17, 2026, 03:24 PM UTC

    All monitors are indicating the service is back to normal. The incident has been resolved.

Read the full incident report →

Critical September 1, 2026 Service was unavailable 1h 8m next.frame.io (V4), app.frame.io (LEGACY), Developer Platform

Started Sep 01, 2026, 02:18 PM UTC· resolved Sep 01, 2026, 03:27 PM UTC

  1. investigating Sep 01, 2026, 02:18 PM UTC

    We are currently investigating the issue.

  2. monitoring Sep 01, 2026, 03:04 PM UTC

    Systems have stabilized. We are continuing to monitor.

  3. resolved Sep 01, 2026, 03:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 28, 2026 Degraded generation of thumbnails on proxies on uploaded assets 1h 12m Media Processing

Started Jul 28, 2026, 08:26 PM UTC· resolved Jul 28, 2026, 09:39 PM UTC

  1. investigating Jul 28, 2026, 08:26 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 28, 2026, 09:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 28, 2026 Delays in generating thumbnails in proxies for uploaded assets. 36m Media Processing

Started Jul 28, 2026, 05:41 PM UTC· resolved Jul 28, 2026, 06:17 PM UTC

  1. investigating Jul 28, 2026, 05:41 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 28, 2026, 05:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 28, 2026, 06:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 28, 2026 Collection Viewing Outage 34m next.frame.io (V4)

Started Jul 28, 2026, 04:49 PM UTC· resolved Jul 28, 2026, 05:24 PM UTC

  1. investigating Jul 28, 2026, 05:14 PM UTC

    Users were unable to view collections and some UI affordances were displayed incorrectly on the site,

  2. monitoring Jul 28, 2026, 05:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 28, 2026, 05:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 22, 2026 Issue with message delivery 4h 52m next.frame.io (V4), Media Processing

Started Jul 22, 2026, 11:35 PM UTC· resolved Jul 23, 2026, 04:28 AM UTC

  1. investigating Jul 22, 2026, 11:35 PM UTC

    We are currently experiencing a delay in message delivery and are investugating.

  2. identified Jul 23, 2026, 12:03 AM UTC

    We have identified the issue and are working on retranscoding a small number of assets that have experienced issues.

  3. monitoring Jul 23, 2026, 12:03 AM UTC

    We have identified the issue and are working on retranscoding a small number of assets that have experienced issues.

  4. monitoring Jul 23, 2026, 02:44 AM UTC

    We are still working on rerunning jobs.

  5. resolved Jul 23, 2026, 04:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 20, 2026 Degraded software performance on processing uploads 39m next.frame.io (V4), Media Processing

Started Jul 20, 2026, 08:02 PM UTC· resolved Jul 20, 2026, 08:41 PM UTC

  1. investigating Jul 20, 2026, 08:02 PM UTC

    We are investigating reports of slow processing of new file uploads to v4 accounts on Frame.io.

  2. investigating Jul 20, 2026, 08:11 PM UTC

    We have identified the issue and have isolated the systems it is on. We are increasing other resources to help work through the backlog faster.

  3. monitoring Jul 20, 2026, 08:27 PM UTC

    All backlog jobs have been processed and we are resuming normal operations. We will continue to monitor while it is resuming.

  4. resolved Jul 20, 2026, 08:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 8, 2026 Issue with mounted projects 55m next.frame.io (V4)

Started Jul 08, 2026, 06:52 PM UTC· resolved Jul 08, 2026, 07:48 PM UTC

  1. investigating Jul 08, 2026, 06:52 PM UTC

    We are investigating an issue affecting mounted drive users

  2. identified Jul 08, 2026, 07:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 08, 2026, 07:37 PM UTC

    A fix has been implemented and we are monitoring.

  4. resolved Jul 08, 2026, 07:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 18, 2026 Investigating issue with new uploads 44m next.frame.io (V4), app.frame.io (LEGACY)

Started Jun 18, 2026, 07:19 PM UTC· resolved Jun 18, 2026, 08:03 PM UTC

  1. investigating Jun 18, 2026, 07:19 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 18, 2026, 07:22 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 18, 2026, 07:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 18, 2026, 07:54 PM UTC

    New uploads are processing as expected. We are continuing to monitor our systems.

  5. resolved Jun 18, 2026, 08:03 PM UTC

    This incident has been resolved, uploads are continuing to process as expected.

Read the full incident report →

Critical June 9, 2026 Degraded software performance 1h 53m next.frame.io (V4)

Started Jun 09, 2026, 01:30 PM UTC· resolved Jun 09, 2026, 03:23 PM UTC

  1. investigating Jun 09, 2026, 01:47 PM UTC

    Users are currently experiencing issues accessing their v4 accounts on Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.

  2. investigating Jun 09, 2026, 02:02 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 09, 2026, 02:22 PM UTC

    We are continuing to investigate this issue.

  4. identified Jun 09, 2026, 02:45 PM UTC

    We have discovered the root cause, due to changes with one of our service providers. We have mitigated the issue, and our application service is restored. We are continuing to monitor.

  5. monitoring Jun 09, 2026, 02:46 PM UTC

    Services continue to be operational, we're continuing to monitor.

  6. resolved Jun 09, 2026, 03:23 PM UTC

    This incident is now resolved. We’re sorry for the trouble this may have caused. For questions, please reach out to our support team at [email protected].

Read the full incident report →

Minor May 8, 2026 Issue with loading comments 57m next.frame.io (V4)

Started May 08, 2026, 11:51 AM UTC· resolved May 08, 2026, 12:48 PM UTC

  1. investigating May 08, 2026, 11:51 AM UTC

    We are investigating an issue affecting some of our customers, causing comments to intermittently fail to load in the app.

  2. identified May 08, 2026, 11:56 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 08, 2026, 12:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 08, 2026, 12:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 17, 2026 Degraded Performance 31m next.frame.io (V4), app.frame.io (LEGACY), Developer Platform, Media Processing and 2 more

Started Mar 17, 2026, 03:51 PM UTC· resolved Mar 17, 2026, 04:22 PM UTC

  1. investigating Mar 17, 2026, 03:51 PM UTC

    We're experiencing degraded performance

  2. monitoring Mar 17, 2026, 04:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 17, 2026, 04:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 27, 2026 Users are intermittently unable to log in 3h 31m next.frame.io (V4), app.frame.io (LEGACY)

Started Jan 27, 2026, 03:36 PM UTC· resolved Jan 27, 2026, 07:08 PM UTC

  1. investigating Jan 27, 2026, 03:36 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 27, 2026, 03:49 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 27, 2026, 03:56 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jan 27, 2026, 04:07 PM UTC

    We are continuing to investigate this issue.

  5. investigating Jan 27, 2026, 04:18 PM UTC

    We are continuing to investigate this issue.

  6. investigating Jan 27, 2026, 04:30 PM UTC

    We are continuing to investigate this issue.

  7. investigating Jan 27, 2026, 04:41 PM UTC

    We are continuing to investigate this issue.

  8. investigating Jan 27, 2026, 04:57 PM UTC

    We are continuing to investigate this issue

  9. investigating Jan 27, 2026, 05:13 PM UTC

    We are continuing to investigate this issue.

  10. investigating Jan 27, 2026, 05:39 PM UTC

    We are continuing to investigate this issue.

  11. investigating Jan 27, 2026, 05:55 PM UTC

    We are continuing to investigate this issue.

  12. investigating Jan 27, 2026, 06:25 PM UTC

    We are continuing to investigate this issue. We have observed a reduction in the frequency of occurrences.

  13. investigating Jan 27, 2026, 06:40 PM UTC

    We're no longer seeing occurrences. Monitoring continues while we investigate the root cause.

  14. investigating Jan 27, 2026, 07:07 PM UTC

    No further occurrences observed. We're closing the incident and will continue to monitor, investigate the root cause, and evaluate whether additional remediation is needed. For questions, please reach out to our support team through chat or email [email protected].

  15. resolved Jan 27, 2026, 07:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 13, 2026 Outage of Search service 22m next.frame.io (V4), app.frame.io (LEGACY)

Started Jan 13, 2026, 08:57 AM UTC· resolved Jan 13, 2026, 09:19 AM UTC

  1. investigating Jan 13, 2026, 08:57 AM UTC

    We are currently investigating an outage with our search service

  2. investigating Jan 13, 2026, 08:58 AM UTC

    We are continuing to investigate this issue.

  3. identified Jan 13, 2026, 09:09 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jan 13, 2026, 09:10 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jan 13, 2026, 09:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 13, 2026, 09:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 29, 2025 Upload delays 1h 47m next.frame.io (V4), app.frame.io (LEGACY), Developer Platform, Media Processing

Started Oct 29, 2025, 03:05 PM UTC· resolved Oct 29, 2025, 04:52 PM UTC

  1. investigating Oct 29, 2025, 03:57 PM UTC

    We are currently investigating an issue involving delayed uploading and transcoding. Our team is working to identify the root cause and implement a fix.

  2. identified Oct 29, 2025, 04:02 PM UTC

    We have identified the root cause and are addressing issues with delayed uploads.

  3. identified Oct 29, 2025, 04:19 PM UTC

    A fix has been implemented, and backlogged uploads are processing.

  4. monitoring Oct 29, 2025, 04:23 PM UTC

    All backlogged uploads should now be processed. We are continuing to monitor.

  5. monitoring Oct 29, 2025, 04:35 PM UTC

    Some assets may take longer than usual to be available as we continue to process more recent uploads. We are continuing to monitor.

  6. resolved Oct 29, 2025, 04:52 PM UTC

    All media processing systems are fully operational. We're sorry for any troubles this may have caused. For questions, please reach out to our support team through the chat, or email [email protected].

Read the full incident report →

Minor October 21, 2025 Media transcoding delays 4h 58m Media Processing

Started Oct 21, 2025, 04:31 PM UTC· resolved Oct 21, 2025, 09:29 PM UTC

  1. investigating Oct 21, 2025, 04:31 PM UTC

    We are currently experiencing delays in transcoding media which may result in files taking longer than expected to appear in your account.

  2. investigating Oct 21, 2025, 05:48 PM UTC

    Performance is improving across uploads and transcodes. We’re still monitoring and investigating latency.

  3. identified Oct 21, 2025, 06:33 PM UTC

    We’ve identified an underlying cause and are continuing to investigate system performance.

  4. identified Oct 21, 2025, 08:02 PM UTC

    After identifying the underlying cause, we are continuing to investigate its impact on system performance.

  5. resolved Oct 21, 2025, 09:29 PM UTC

    Upload and transcode latencies have returned to normal, and new uploads are processing as expected.

Read the full incident report →

Critical October 20, 2025 Media Services Outage 14h 42m Media Processing

Started Oct 20, 2025, 09:41 AM UTC· resolved Oct 21, 2025, 12:23 AM UTC

  1. investigating Oct 20, 2025, 09:41 AM UTC

    We are currently experiencing outages with our uploads and video playbacks. Our team is working with our third party vendors to identify the root cause and fix it.

  2. identified Oct 20, 2025, 09:41 AM UTC

    The root cause seems to have been identified by our vendor. An initial mitigation was applied and we are seeing some signs of recovery.

  3. identified Oct 20, 2025, 09:42 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Oct 20, 2025, 10:13 AM UTC

    Our media processing is slowly recovering, and we are still monitoring the situation.

  5. monitoring Oct 20, 2025, 11:30 AM UTC

    Our media pipeline is recovering, and we are still monitoring the situation.

  6. identified Oct 20, 2025, 04:16 PM UTC

    We have reports of new uploads not transcoding due to an issue with our underlying infrastructure provider

  7. identified Oct 20, 2025, 08:53 PM UTC

    We’re continuing to work toward restoring normal upload processing and playback. The issue is related to one of our third-party services, and we’re monitoring their recovery closely. We’ll provide an update as soon as things begin to improve.

  8. monitoring Oct 20, 2025, 11:50 PM UTC

    We’re seeing improvements in playback availability and continued recovery of our media pipeline. Monitoring remains in progress.

  9. resolved Oct 21, 2025, 12:23 AM UTC

    Our media pipeline has recovered, and new uploads are processing as expected.

Read the full incident report →

Minor August 28, 2025 Issues with filenames after uploading 7m Media Processing

Started Aug 28, 2025, 04:54 PM UTC· resolved Aug 28, 2025, 05:02 PM UTC

  1. investigating Aug 28, 2025, 04:54 PM UTC

    We are conducting a rollback to address customer reports having to due with filename issues when uploading to Frame.io.

  2. resolved Aug 28, 2025, 05:02 PM UTC

    We have resolved the issue with a rollback of our code.

Read the full incident report →

Minor June 25, 2025 Partial Outage - User settings 1h 45m next.frame.io (V4), app.frame.io (LEGACY), Developer Platform, Media Processing

Started Jun 25, 2025, 08:41 PM UTC· resolved Jun 25, 2025, 10:26 PM UTC

  1. investigating Jun 25, 2025, 08:41 PM UTC

    User settings are currently inaccessible. Our team is working to identify the root cause and implement a fix.

  2. investigating Jun 25, 2025, 09:09 PM UTC

    We haven't clearly identified the root cause of the issue and are continuing to investigate it.

  3. identified Jun 25, 2025, 09:40 PM UTC

    We have found the root cause of the issue and have implemented a fix.

  4. monitoring Jun 25, 2025, 09:47 PM UTC

    The issue appears to have been fixed. We're actively monitoring the situation.

  5. resolved Jun 25, 2025, 10:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 4, 2025 Watermarking Issue 1h 44m Media Processing

Started Jun 04, 2025, 12:35 AM UTC· resolved Jun 04, 2025, 02:20 AM UTC

  1. investigating Jun 04, 2025, 12:35 AM UTC

    We are currently investigating this issue.

  2. identified Jun 04, 2025, 12:46 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 04, 2025, 02:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 04, 2025, 02:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 22, 2025 v4 Application experiencing outage 30m next.frame.io (V4)

Started May 22, 2025, 08:49 AM UTC· resolved May 22, 2025, 09:19 AM UTC

  1. identified May 22, 2025, 08:49 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring May 22, 2025, 09:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 22, 2025, 09:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 17, 2025 Intermittent delays with uploads and transcodes 1h 58m next.frame.io (V4), app.frame.io (LEGACY), Developer Platform, Media Processing

Started Mar 17, 2025, 01:03 AM UTC· resolved Mar 17, 2025, 03:02 AM UTC

  1. investigating Mar 17, 2025, 01:03 AM UTC

    We are investigating intermittent delays with asset uploads and transcodes for some users. For affected users, assets are uploading but you may experience a delay with the initial playback until transcodes complete.

  2. identified Mar 17, 2025, 01:24 AM UTC

    The issue has been identified and we are in the process of restoring service to uploads processing. We will update with an ETA when available.

  3. identified Mar 17, 2025, 01:58 AM UTC

    Uploads are now completing, and we are scaling our media cluster to help work through the backlog of assets being processed

  4. monitoring Mar 17, 2025, 02:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Mar 17, 2025, 02:25 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Mar 17, 2025, 03:02 AM UTC

    The upload functionality has been restored and the majority of assets uploaded during the incident window have completed processing, with a small handful expected to complete within the hour. All newly uploaded assets are processing as expected.

Read the full incident report →

Major February 13, 2025 Assets not loading in our v4 application 51m next.frame.io (V4), Developer Platform

Started Feb 13, 2025, 02:49 PM UTC· resolved Feb 13, 2025, 03:40 PM UTC

  1. investigating Feb 13, 2025, 02:49 PM UTC

    We are seeing issues loading assets in v4

  2. investigating Feb 13, 2025, 02:49 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 13, 2025, 03:05 PM UTC

    A fix has been implemented, and we are seeing most loading issues resolve

  4. monitoring Feb 13, 2025, 03:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 13, 2025, 03:40 PM UTC

    This incident has been resolved.

Read the full incident report →