Resolved after 1 hour 47 minutes, affecting next.frame.io (V4) and app.frame.io (LEGACY) and 1 more, on October 29, 2025.
All media processing systems are fully operational. We're sorry for any troubles this may have caused. For questions, please reach out to our support team through the chat, or email [email protected].
Affected components
Update timeline
- investigating Oct 29, 2025, 03:57 PM UTC
We are currently investigating an issue involving delayed uploading and transcoding. Our team is working to identify the root cause and implement a fix.
- identified Oct 29, 2025, 04:02 PM UTC
We have identified the root cause and are addressing issues with delayed uploads.
- identified Oct 29, 2025, 04:19 PM UTC
A fix has been implemented, and backlogged uploads are processing.
- monitoring Oct 29, 2025, 04:23 PM UTC
All backlogged uploads should now be processed. We are continuing to monitor.
- monitoring Oct 29, 2025, 04:35 PM UTC
Some assets may take longer than usual to be available as we continue to process more recent uploads. We are continuing to monitor.
- resolved Oct 29, 2025, 04:52 PM UTC
All media processing systems are fully operational. We're sorry for any troubles this may have caused. For questions, please reach out to our support team through the chat, or email [email protected].
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