Frame.io experienced a minor incident on October 21, 2025 affecting Media Processing, lasting 4h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Media Processing
Update timeline
- investigating Oct 21, 2025, 04:31 PM UTC
We are currently experiencing delays in transcoding media which may result in files taking longer than expected to appear in your account.
- investigating Oct 21, 2025, 05:48 PM UTC
Performance is improving across uploads and transcodes. We’re still monitoring and investigating latency.
- identified Oct 21, 2025, 06:33 PM UTC
We’ve identified an underlying cause and are continuing to investigate system performance.
- identified Oct 21, 2025, 08:02 PM UTC
After identifying the underlying cause, we are continuing to investigate its impact on system performance.
- resolved Oct 21, 2025, 09:29 PM UTC
Upload and transcode latencies have returned to normal, and new uploads are processing as expected.