Frame.io incident

Issues with filenames after uploading

Resolved after 7 minutes, affecting Media Processing, on August 28, 2025.

investigating Aug 28, 2025, 04:54 PM UTC

We are conducting a rollback to address customer reports having to due with filename issues when uploading to Frame.io.

Started: Aug 28, 2025, 04:54 PM UTC
Resolved: Aug 28, 2025, 05:02 PM UTC
Duration: 7m
Detected by Pingoru: Aug 28, 2025, 04:54 PM UTC

Affected components

Media Processing

Update timeline

investigating Aug 28, 2025, 04:54 PM UTC

We are conducting a rollback to address customer reports having to due with filename issues when uploading to Frame.io.
resolved Aug 28, 2025, 05:02 PM UTC

We have resolved the issue with a rollback of our code.

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