Frame.io incident

AI Search returning unexpected errors

Minor Resolved View vendor source →

Frame.io experienced a minor incident on September 17, 2026 affecting next.frame.io (V4), lasting 2h 34m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2026, 09:42 PM UTC
Resolved
Sep 18, 2026, 12:16 AM UTC
Duration
2h 34m
Detected by Pingoru
Sep 17, 2026, 09:42 PM UTC

Affected components

next.frame.io (V4)

Update timeline

  1. investigating Sep 17, 2026, 09:42 PM UTC

    We are currently investigating an issue where AI Search is returning errors for some customers.

  2. identified Sep 17, 2026, 10:06 PM UTC

    We've identified the root cause and are deploying a fix.

  3. resolved Sep 18, 2026, 12:16 AM UTC

    This incident has been resolved.