Frame.io incident

Delays in generating thumbnails in proxies for uploaded assets.

Minor Resolved View vendor source →

Frame.io experienced a minor incident on July 28, 2026 affecting Media Processing, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2026, 05:41 PM UTC
Resolved
Jul 28, 2026, 06:17 PM UTC
Duration
36m
Detected by Pingoru
Jul 28, 2026, 05:41 PM UTC

Affected components

Media Processing

Update timeline

  1. investigating Jul 28, 2026, 05:41 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 28, 2026, 05:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 28, 2026, 06:17 PM UTC

    This incident has been resolved.