Frame.io incident

Outage of Search service

Minor Resolved View vendor source →

Frame.io experienced a minor incident on January 13, 2026 affecting next.frame.io (V4) and app.frame.io (LEGACY), lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2026, 08:57 AM UTC
Resolved
Jan 13, 2026, 09:19 AM UTC
Duration
22m
Detected by Pingoru
Jan 13, 2026, 08:57 AM UTC

Affected components

next.frame.io (V4)app.frame.io (LEGACY)

Update timeline

  1. investigating Jan 13, 2026, 08:57 AM UTC

    We are currently investigating an outage with our search service

  2. investigating Jan 13, 2026, 08:58 AM UTC

    We are continuing to investigate this issue.

  3. identified Jan 13, 2026, 09:09 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jan 13, 2026, 09:10 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jan 13, 2026, 09:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 13, 2026, 09:19 AM UTC

    This incident has been resolved.