Resolved after 1 hour 58 minutes, affecting next.frame.io (V4) and app.frame.io (LEGACY) and 1 more, on March 17, 2025.
The upload functionality has been restored and the majority of assets uploaded during the incident window have completed processing, with a small handful expected to complete within the hour. All newly uploaded assets are processing as expected.
Affected components
Update timeline
- investigating Mar 17, 2025, 01:03 AM UTC
We are investigating intermittent delays with asset uploads and transcodes for some users. For affected users, assets are uploading but you may experience a delay with the initial playback until transcodes complete.
- identified Mar 17, 2025, 01:24 AM UTC
The issue has been identified and we are in the process of restoring service to uploads processing. We will update with an ETA when available.
- identified Mar 17, 2025, 01:58 AM UTC
Uploads are now completing, and we are scaling our media cluster to help work through the backlog of assets being processed
- monitoring Mar 17, 2025, 02:25 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 17, 2025, 02:25 AM UTC
We are continuing to monitor for any further issues.
- resolved Mar 17, 2025, 03:02 AM UTC
The upload functionality has been restored and the majority of assets uploaded during the incident window have completed processing, with a small handful expected to complete within the hour. All newly uploaded assets are processing as expected.
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