Resolved after 1 hour 53 minutes, affecting next.frame.io (V4), on June 9, 2026.
This incident is now resolved. We’re sorry for the trouble this may have caused. For questions, please reach out to our support team at [email protected].
Affected components
Update timeline
- investigating Jun 09, 2026, 01:47 PM UTC
Users are currently experiencing issues accessing their v4 accounts on Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.
- investigating Jun 09, 2026, 02:02 PM UTC
We are continuing to investigate this issue.
- investigating Jun 09, 2026, 02:22 PM UTC
We are continuing to investigate this issue.
- identified Jun 09, 2026, 02:45 PM UTC
We have discovered the root cause, due to changes with one of our service providers. We have mitigated the issue, and our application service is restored. We are continuing to monitor.
- monitoring Jun 09, 2026, 02:46 PM UTC
Services continue to be operational, we're continuing to monitor.
- resolved Jun 09, 2026, 03:23 PM UTC
This incident is now resolved. We’re sorry for the trouble this may have caused. For questions, please reach out to our support team at [email protected].
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