Resolved after 39 minutes, affecting next.frame.io (V4) and Media Processing, on July 20, 2026.
All backlog jobs have been processed and we are resuming normal operations. We will continue to monitor while it is resuming.
Affected components
next.frame.io (V4)Media Processing
Update timeline
- investigating Jul 20, 2026, 08:02 PM UTC
We are investigating reports of slow processing of new file uploads to v4 accounts on Frame.io.
- investigating Jul 20, 2026, 08:11 PM UTC
We have identified the issue and have isolated the systems it is on. We are increasing other resources to help work through the backlog faster.
- monitoring Jul 20, 2026, 08:27 PM UTC
All backlog jobs have been processed and we are resuming normal operations. We will continue to monitor while it is resuming.
- resolved Jul 20, 2026, 08:41 PM UTC
This incident has been resolved.
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