Frame.io incident

Degraded software performance on processing uploads

Major Resolved View vendor source →

Frame.io experienced a major incident on July 20, 2026 affecting next.frame.io (V4) and Media Processing, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 08:02 PM UTC
Resolved
Jul 20, 2026, 08:41 PM UTC
Duration
39m
Detected by Pingoru
Jul 20, 2026, 08:02 PM UTC

Affected components

next.frame.io (V4)Media Processing

Update timeline

  1. investigating Jul 20, 2026, 08:02 PM UTC

    We are investigating reports of slow processing of new file uploads to v4 accounts on Frame.io.

  2. investigating Jul 20, 2026, 08:11 PM UTC

    We have identified the issue and have isolated the systems it is on. We are increasing other resources to help work through the backlog faster.

  3. monitoring Jul 20, 2026, 08:27 PM UTC

    All backlog jobs have been processed and we are resuming normal operations. We will continue to monitor while it is resuming.

  4. resolved Jul 20, 2026, 08:41 PM UTC

    This incident has been resolved.