Frame.io incident

Delays in uploads using developer API

Resolved after 1 hour 8 minutes, affecting Developer Platform, on September 17, 2026.

resolved Sep 17, 2026, 03:24 PM UTC

All monitors are indicating the service is back to normal. The incident has been resolved.

Started
Sep 17, 2026, 02:15 PM UTC
Resolved
Sep 17, 2026, 03:24 PM UTC
Duration
1h 8m
Detected by Pingoru
Sep 17, 2026, 02:15 PM UTC

Affected components

Developer Platform

Update timeline

  1. investigating Sep 17, 2026, 02:15 PM UTC

    We are currently investigating an issue that's causing delays in uploads using the developer API.

  2. investigating Sep 17, 2026, 02:56 PM UTC

    We are continuing to investigate. We have a likely theory on the root cause and are currently validating it.

  3. identified Sep 17, 2026, 03:09 PM UTC

    The issue has been identified, we've taken steps to remediate the issue. We expect service performance to come back to normal shortly.

  4. monitoring Sep 17, 2026, 03:17 PM UTC

    A fix has been implemented, and we are monitoring the results.

  5. resolved Sep 17, 2026, 03:24 PM UTC

    All monitors are indicating the service is back to normal. The incident has been resolved.

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