Frame.io incident

Issue with loading comments

Minor Resolved View vendor source →

Frame.io experienced a minor incident on May 8, 2026 affecting next.frame.io (V4), lasting 57m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 11:51 AM UTC
Resolved
May 08, 2026, 12:48 PM UTC
Duration
57m
Detected by Pingoru
May 08, 2026, 11:51 AM UTC

Affected components

next.frame.io (V4)

Update timeline

  1. investigating May 08, 2026, 11:51 AM UTC

    We are investigating an issue affecting some of our customers, causing comments to intermittently fail to load in the app.

  2. identified May 08, 2026, 11:56 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 08, 2026, 12:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 08, 2026, 12:48 PM UTC

    This incident has been resolved.