Frame.io incident

Issues with filenames after uploading

Minor Resolved View vendor source →

Frame.io experienced a minor incident on August 28, 2025 affecting Media Processing, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2025, 04:54 PM UTC
Resolved
Aug 28, 2025, 05:02 PM UTC
Duration
7m
Detected by Pingoru
Aug 28, 2025, 04:54 PM UTC

Affected components

Media Processing

Update timeline

  1. investigating Aug 28, 2025, 04:54 PM UTC

    We are conducting a rollback to address customer reports having to due with filename issues when uploading to Frame.io.

  2. resolved Aug 28, 2025, 05:02 PM UTC

    We have resolved the issue with a rollback of our code.