FortiSASE incident
Network Outage in Vancouver Fortinet Cloud PoP
FortiSASE experienced a critical incident on July 16, 2025 affecting Vancouver, Canada (YVR-F2), lasting 8h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2025, 07:43 AM UTC
A network issue has been identified at the Vancouver PoP and is currently being investigated. Traffic has been automatically re-routed to other PoPs. If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #370389.
- investigating Jul 16, 2025, 10:29 AM UTC
Some affected instances are recovering, but there's more affected still. We're actively working on it.
- investigating Jul 16, 2025, 12:23 PM UTC
A partial fix has been implemented and we're seeing many resolutions in our monitoring, but we're still actively working with the infrastructure team to address the caused incident.
- monitoring Jul 16, 2025, 01:22 PM UTC
Situation has now normalized, we'll keep monitoring the affected tenants for any weird behaviours or resurgence.
- resolved Jul 16, 2025, 04:01 PM UTC
During our monitoring, everything was nominal, so we're proceeding to resolve this incident. For any further queries or still particular pertaining issue, please contact FortiCare Support.