FortiSASE incident
FortiGuard DNS Rating Service - Slow Browsing in Select PoPs (UK, EU, APAC)
Resolved after 3 hours 37 minutes, affecting London, United Kingdom (LON-F1) and Paris, France (PAR-F1) and 1 more, on September 15, 2026.
The hotfix has been pushed to the majority of the affected instances and everything is running accordingly. We're currently monitoring and have raised internally a root cause investigation.
Affected components
Update timeline
- identified Sep 15, 2026, 11:17 AM UTC
We are investigating an issue affecting FortiGuard DNS rating lookups (SDNS) for customers using DNS Filter profiles connected to PoPs in the United Kingdom, France, Netherlands, Japan, South Korea and South Africa regions. General internet traffic and DNS resolution through the affected PoPs continue to work normally. Some web browsing may be slower than usual while DNS rating requests are delayed. We're currently pushing a hotfix to all affected regions. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #606150.
- monitoring Sep 15, 2026, 01:00 PM UTC
The hotfix has been pushed to the majority of the affected instances and everything is running accordingly. We're currently monitoring and have raised internally a root cause investigation.
- resolved Sep 15, 2026, 02:54 PM UTC
This incident has been resolved.
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