Resolved after 11 hours 18 minutes, affecting Endpoint Management, on May 14, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating May 14, 2026, 11:54 PM UTC
We are currently experiencing an issue with backend infrastructure components within San Jose & Plano PoPs which impacts the customer whose EMS is hosted in San Jose & Plano DCs. ZTNA traffic is impacted by this. We Apologize for any inconvenience cause due to this issue and will keep updated on the progress. If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #494467
- monitoring May 15, 2026, 05:04 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 15, 2026, 11:12 AM UTC
This incident has been resolved.
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