FortiSASE experienced a major incident on May 6, 2026 affecting Plano, TX, US (DFW-F3) and Plano, Texas USA (DFW-F4), lasting 3h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 08:35 AM UTC
A network issue has been identified at Plano PoP and is currently being investigated. Traffic has been automatically re-routed to other PoPs. If you have any questions regarding this incident, please contact FortiCare Support https://www.fortinet.com/support/contact and reference FortiSASE Operations ticket #485444.
- monitoring May 06, 2026, 10:34 AM UTC
After further investigation, the root cause of the outage reported has been identified, which was related to an issue that arose during a maintenance performed in this location. A fix has been implemented and we are currently monitoring the status.
- resolved May 06, 2026, 12:32 PM UTC
This incident has been resolved.