FortiSASE incident

San José PoP - Service Disruption

Resolved after 1 hour 2 minutes, affecting San Jose, CA, US (SJC-F1) and San Jose, CA, US (SJC-F2) and 1 more, on July 3, 2026.

monitoring Jul 03, 2026, 02:30 PM UTC

Connectivity to the San Jose infrastructure has been fully restored and all services are now operating normally. We will continue to monitor the situation to ensure stability.

Started
Jul 03, 2026, 02:03 PM UTC
Resolved
Jul 03, 2026, 03:05 PM UTC
Duration
1h 2m
Detected by Pingoru
Jul 03, 2026, 02:03 PM UTC

Affected components

San Jose, CA, US (SJC-F1)San Jose, CA, US (SJC-F2)San Jose, CA, US (SJC-F3)

Update timeline

  1. investigating Jul 03, 2026, 02:03 PM UTC

    We are currently investigating a service disruption affecting the San José, California PoP. This location is no longer operational and customers routing traffic through this location may experience connectivity issues. Our engineering team is actively working on the issue and already reached out relevant team, thanks to let us provide further updates as soon as more information becomes available.

  2. monitoring Jul 03, 2026, 02:30 PM UTC

    Connectivity to the San Jose infrastructure has been fully restored and all services are now operating normally. We will continue to monitor the situation to ensure stability.

  3. resolved Jul 03, 2026, 03:05 PM UTC

    This incident has been resolved.

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