Resolved after 1 day 1 hour, affecting Plano, TX, US (DFW-F3) and Plano, TX, US (DFW-F4), on May 12, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating May 12, 2026, 07:16 PM UTC
A network issue has been identified at Plano PoP and is currently being investigated. Traffic has been automatically re-routed to other PoPs. If you have any questions regarding this incident, please contact FortiCare Support https://www.fortinet.com/support/contact and reference FortiSASE Operations ticket #490164.
- investigating May 13, 2026, 03:37 AM UTC
The team continues to investigate the issue. Work is ongoing to identify the root cause and restore the service. We will provide further updates as soon as more information becomes available.
- identified May 13, 2026, 03:50 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 13, 2026, 06:15 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 13, 2026, 10:12 AM UTC
We are continuing to monitor for any further issues.
- resolved May 13, 2026, 09:01 PM UTC
This incident has been resolved.
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