FortiSASE incident
FortiGuard Web Category Misclassification in Dallas and Plano
Resolved after 5 hours 23 minutes, affecting Dallas, TX, US (DFW-F1) and Dallas, TX, US (DFW-F2) and 1 more, on July 8, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jul 08, 2026, 03:06 PM UTC
We are investigating an issue affecting customers connected to the Dallas and Plano PoPs where domains with an established rating in FortiGuard may be incorrectly classified as "Unrated" or "Newly Observed Domain" during category lookups. Domains that display a valid web category rating on fortiguard.com are being returned with an incorrect classification, which may result in unexpected policy enforcement behavior for affected traffic. This is being escalated to the FortiGuard team for review. We will provide updates as they become available. If you have questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #542286.
- monitoring Jul 08, 2026, 03:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 08, 2026, 08:30 PM UTC
This incident has been resolved.
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