FortiSASE incident

Certificate Rotation - FortiClient & SWG Connection Errors

FortiSASE experienced a minor incident on February 20, 2026 affecting Endpoint Management, lasting 19h 4m. The incident has been resolved; the full update timeline is below.

Started: Feb 20, 2026, 12:49 AM UTC
Resolved: Feb 20, 2026, 07:53 PM UTC
Duration: 19h 4m
Detected by Pingoru: Feb 20, 2026, 12:49 AM UTC

Affected components

Endpoint Management

Update timeline

identified Feb 20, 2026, 12:49 AM UTC

We are aware of an issue related to Certificate Rotation which is causing connection errors for a small percentage of FortiClient and Secure Web Gateway (SWG) users. Our team is reviewing impacted tenants and applying remediations proactively. If you have any questions or require more rapid remediation, please contact FortiCare Support and reference FortiSASE Operations ticket #438337, bug ID #1259163.
monitoring Feb 20, 2026, 05:47 AM UTC

Remediation has been applied to impacted tenants and we are continuing to monitor for full recovery. If you are still experiencing issues, please contact FortiCare Support and reference FortiSASE Operations ticket #438337, bug ID #1259163.
resolved Feb 20, 2026, 07:53 PM UTC

This incident has been resolved.