FortiSASE experienced a major incident on August 29, 2025 affecting Endpoint Management, lasting 13h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Endpoint Management
Update timeline
- investigating Aug 29, 2025, 04:37 AM UTC
We are currently experiencing an issue with backend infrastructure components which impacts the customer whose EMS is hosted in USA- Plano region. We Apologize for any inconvenience cause due to this issue and will keep updated on the progress. If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #381641
- investigating Aug 29, 2025, 09:20 AM UTC
We have observed many tenant instances have recovered, but the incident is not yet fully resolved. More updates to follow.
- resolved Aug 29, 2025, 05:58 PM UTC
This incident has been resolved.