FortiSASE incident

Endpoint Management - Intermittent API Timeouts Observed

FortiSASE experienced a notice incident on September 23, 2025 affecting Endpoint Management, lasting 19h 2m. The incident has been resolved; the full update timeline is below.

Started: Sep 23, 2025, 06:44 PM UTC
Resolved: Sep 24, 2025, 01:47 PM UTC
Duration: 19h 2m
Detected by Pingoru: Sep 23, 2025, 06:44 PM UTC

Affected components

Endpoint Management

Update timeline

monitoring Sep 23, 2025, 06:44 PM UTC

We experienced a brief period of intermittent API timeouts affecting communication with Endpoint Management systems globally. This may have resulted in intermittent failures retrieving ZTNA tags during the affected window. The issue has been resolved and we are currently monitoring for stability. Our backend teams are investigating root cause. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #387340.
resolved Sep 24, 2025, 01:47 PM UTC

Endpoint Management services have remained stable. This incident is resolved.